By accessing and using the services provided by Synapse Awareness through synapse-awareness.com, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Use govern your use of our monitoring and performance optimization services, including all content, features, and functionality available through our platform.

If you do not agree to abide by the above, please do not use this service. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting on this website.

Synapse Awareness provides comprehensive monitoring and performance optimization services designed to enhance your system's efficiency and reliability. Our services include but are not limited to:

• Real-time system monitoring and analysis
• Performance bottleneck identification and resolution
• Custom optimization recommendations based on your specific infrastructure
• Automated alerting and notification systems
• Detailed reporting and analytics dashboards
• Technical support and consultation services

We strive to provide accurate and reliable services, but we make no warranties regarding the completeness, reliability, or accuracy of the information provided through our monitoring systems.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

You agree to use our services only for lawful purposes and in accordance with these Terms of Use. You shall not:

• Use the service to monitor systems you do not own or have explicit permission to monitor
• Attempt to interfere with, compromise, or disable our monitoring systems
• Share your account access with unauthorized third parties
• Use the service to collect or harvest personal information from other users
• Transmit any malicious code, viruses, or other harmful content through our platform

You are responsible for providing accurate and complete information about your systems and infrastructure to ensure optimal monitoring and performance optimization results.

We take your privacy seriously and are committed to protecting your personal and system data. Our monitoring services may collect various types of technical data from your systems to provide effective optimization recommendations.

We collect system performance metrics, configuration data, and usage patterns necessary for our monitoring and optimization services. This data is used solely for the purpose of providing and improving our services to you.

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

While we strive to maintain high service availability, we do not guarantee uninterrupted access to our monitoring services. Scheduled maintenance, system updates, and unforeseen technical issues may occasionally affect service availability.

Our optimization recommendations are based on best practices and analysis of your specific systems. Results may vary depending on your infrastructure, implementation approach, and external factors beyond our control.

Technical support is provided during regular business hours in Taiwan Standard Time. Emergency support may be available for critical issues affecting system operations, subject to your service agreement.

All content, features, and functionality of our monitoring platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of Synapse Awareness or its content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to these Terms of Use, we grant you a limited, non-exclusive, non-transferable license to access and use our monitoring services for your internal business purposes only.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our proprietary content without our prior written consent.

To the fullest extent permitted by applicable law, Synapse Awareness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our monitoring and optimization services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of our services.

In no event shall our total liability to you for all damages exceed the amount paid by you to us for the services during the twelve months preceding the claim.

Payment terms and pricing for our monitoring and optimization services are specified in your individual service agreement or as displayed on our website at the time of purchase.

Fees are typically billed monthly or annually in advance. Late payments may result in service suspension until your account is brought current.

Refunds are handled on a case-by-case basis and may be available for unused portions of prepaid services, subject to the terms of your specific service agreement.

Either party may terminate the service agreement with appropriate notice as specified in your individual service contract. We reserve the right to suspend or terminate your access to our services immediately if you violate these Terms of Use.

Upon termination, your right to use our monitoring services will cease immediately. We will make reasonable efforts to provide you with access to your data for a limited time following termination, but we are not obligated to maintain your data indefinitely.

These Terms of Use shall be governed by and construed in accordance with the laws of Taiwan, without regard to conflict of law principles. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts in Taipei, Taiwan.

Before pursuing formal legal action, we encourage clients to contact us directly to resolve any concerns or disputes through good faith negotiation.